Burke County 911
Three Employees receive 2015 State Award

Morganton, North Carolina 09/21/2015

The Burke County Emergency Communications Center is excited to announce that three (3) employees received recognition for excellent service at this years' state conference held in Sunset Beach, North Carolina.


The North Carolina National Emergency Number Association (NENA) recognized Director Candy Strezinski as the 2015 Communications Leader of the Year in recognition of her accomplishments in encouraging, motivating, supporting and mentoring employees.

Beverly Roland was designated as the 2015 Communications Center Supervisor of the Year by NENA in recognition of her outstanding service as a supervisor and exceptional professionalism.

In recognition of her supportive efforts to enhance and improve center operations,
Nikki Carswell received the 2015 Support Personnel of the Year award from the North Carolina Association of Public Communications Officials (APCO).

Attendees of the APCO and NENA Conference received training and updates. In addition, sixteen (16) awards were presented to 911 employees that demonstrated exemplary performance. Nominations are submitted by employees of any 911 center in North Carolina and selected by the awards committee, which is comprised of industry peers.


On January 30, 2014 the FCC (Federal Communications Commission) adopted a policy statement with the goal that all wireless telephone companies and providers of interconnected text messaging services should enable consumers to send text message to 911. The commission encouraged industry developed solutions to achieve this goal, and proposed rules that would require all covered text providers to support text-to-911 by December 31, 2014.

text911The four largest carriers (AT&T, Sprint, T-Mobile, & Verizon) volunteered to make text-to-911 available to all PSAPs (Public Safety Answering Point) by May 15, 2014. The Commission has encouraged PSAPs to begin accepting texts as text providers develop text-to-911 capability. It is up to each PSAP to decide whether and when to begin accepting texts.

The text-to-911 won't work for callers whose phones are registered outside our MSA (North and South Carolina).

What you need to know about Text-to-911

How to text 9-1-1 in an emergency:

  • Enter the numbers "911" in the "To" field;
  • The first text message to 9-1-1 should be brief and contain the location of the emergency and type of help needed;
  • Push the "Send" button.
  • Be prepared to answer questions and follow instructions from the 9-1-1 call taker.
  • Text in simple words – do not use abbreviations.
  • Keep text messages brief and concise.

Things to know if you need to text 9-1-1:

  • Text location information is not equal to current location technology.
  • As with all text messages, 9-1-1 messages can take longer to receive, can get out of order or may not be received.
  • Text-to-9-1-1 is not available if you are roaming.
  • A text or data plan is required to place a text-to-9-1-1
  • If texting to 9-1-1 is not available in your area, or is temporarily unavailable, you will receive a message indicating that texting 9-1-1 is not available and to contact 9-1-1 by other means.
  • Photos and videos cannot be sent to 9-1-1 at this time.
  • Text-to-9-1-1 cannot include more than one person. Do not send your emergency text to anyone other than 9-1-1.
  • Do not text and drive!

Residents are encouraged not to "test" this service by texting 911 unnecessarily. Texts to 911 require the call taker to stay on that line, thus not allowing the call taker to answer other lines that could be life threatening emergencies.