Each year, the second full week of April is dedicated to the men and women who serve as 911 Telecommunicators. Our 911 Telecommunicators answer thousands of calls in which they provide life saving pre arrival instructions to callers, as well as dispatch Law Enforcement, Fire Apparatus, and EMS to those in need of emergency services. National Telecommunicators Week provides an opportunity to recognize our Telecommunicators for the life-saving work they perform.
Burke County Emergency Communications Center joins the nation in honoring the men and women who field 911 calls, dispatch emergency responders, and handle other vital communications tasks.
On January 30, 2014 the FCC (Federal Communications Commission) adopted a policy statement with the goal that all wireless telephone companies and providers of interconnected text messaging services should enable consumers to send text message to 911. The commission encouraged industry developed solutions to achieve this goal, and proposed rules that would require all covered text providers to support text-to-911 by December 31, 2014.
The four largest carriers (AT&T, Sprint, T-Mobile, & Verizon) volunteered to make text-to-911 available to all PSAPs (Public Safety Answering Point) by May 15, 2014. The Commission has encouraged PSAPs to begin accepting texts as text providers develop text-to-911 capability. It is up to each PSAP to decide whether and when to begin accepting texts.
The text-to-911 won't work for callers whose phones are registered outside our MSA (North and South Carolina).
What you need to know about Text-to-911
How to text 9-1-1 in an emergency:
Things to know if you need to text 9-1-1:
Residents are encouraged not to "test" this service by texting 911 unnecessarily. Texts to 911 require the call taker to stay on that line, thus not allowing the call taker to answer other lines that could be life threatening emergencies.